Privacy Policy
Last updated: April 2026
1. Who We Are
The Olive Tree, Southampton is the data controller for personal data collected through this website. We are responsible for deciding how and why your personal data is used.
Address: 29 Oxford Street, Southampton, SO14 3DJ
Email: hello@theolivetreesouthampton.co.uk
2. What Data We Collect
We may collect the following types of personal data:
- Contact & enquiry forms: your name, email address, phone number, event details, and any message content you submit via our forms
- Analytics data: IP address (anonymised), pages visited, time on site, browser and device type — collected via Google Analytics and Google Tag Manager (only with your consent)
- Marketing data: website visit data used to serve relevant advertising via Meta Pixel (only with your consent)
- Technical data: cookies set by third-party embedded services (Dojo, GiftUp) necessary for their core functionality
3. How We Use Your Data
- Responding to enquiries and event bookings submitted via our contact forms
- Understanding how visitors use our website in order to improve it (analytics — only with consent)
- Serving relevant advertising on social media platforms (marketing — only with consent)
- Operating core website functionality including table bookings and gift card purchases
4. Legal Basis for Processing
- Legitimate interest: processing enquiry form submissions to respond to your request
- Consent: analytics and marketing cookies — we only activate these after you explicitly consent via our cookie banner
- Contract: processing booking-related data to fulfil a reservation
5. Cookies
We use the following categories of cookies and similar technologies:
Essential cookies (always active)
- Formspree: processes contact and enquiry form submissions
- Dojo: enables table booking functionality
- GiftUp: enables gift card purchasing functionality
Analytics cookies (consent required)
- Google Analytics (GA4): measures website traffic and user behaviour
- Google Tag Manager: manages analytics and marketing tags
Marketing cookies (consent required)
- Meta Pixel: enables Facebook and Instagram ad targeting and conversion tracking
You can manage your cookie preferences at any time using the “Manage cookies” link in the footer.
6. Third-Party Services
We use third-party services to operate this website. Each has its own privacy policy:
7. Data Retention
- Enquiry form submissions are retained by Formspree per their data retention policy (typically 30–60 days on the free plan)
- Analytics data is retained per Google's default settings (14 months for GA4)
- Marketing data: Meta retains data per their own policy
8. Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate data
- Erasure— request deletion of your data (“right to be forgotten”)
- Restriction — request that we limit how we process your data
- Objection — object to processing based on legitimate interests
- Portability — receive your data in a portable format
To exercise any of these rights, please email: hello@theolivetreesouthampton.co.uk
9. Complaints
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ico.org.uk | 0303 123 1113
10. Changes to This Policy
We may update this privacy policy from time to time. The “last updated” date at the top of this page reflects when changes were last made. We encourage you to review this policy periodically.